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Your time is of the essence, 
and we're ready to assist.

In alignment with our steadfast dedication to sustainability, we ensure that our assistance is delivered with rigorous adherence to ISO 20121 standards.

For more details on our services and offerings, hover over the text.

Information and Guidance

Your Navigator for a Seamless Experience

Our assistants provide

strategically located

information and guidance

to assist you and ensure

a smooth and

informative experience.


  • Information Management on Events

  • Venue Navigation

  • City Guides and Local Insights

  • Emergency Contacts and Assistance

  • Multilingual Support

  • Access comprehensive and up-to-date event schedules, including session timings, locations, and speaker details.

  • Receive clear and concise guidance on navigating the COP29 venue, including directions to pavilions, meeting rooms, and key facilities.

  • Discover recommendations for local restaurants, attractions, and cultural experiences.

  • Obtain immediate assistance in case of emergencies or unexpected situations, ensuring your safety and well-being.

  • Our staff is equipped to assist visitors in multiple languages, promoting inclusivity and accessibility.

Technology Assistance

Seamless Connectivity

We understand the importance of staying connected and  productive. From laptop and IT equipment repairs, we support you with expert care.


  • E-Sim Provision

  • Robust Wi-Fi Infrastructure

  • Convenient Charging Stations

  • Dedicated Tech Support

  • We provide E-Sims to enable convenient and reliable mobile data connectivity, eliminating the need for physical SIM cards.

  • We ensure robust and reliable Wi-Fi connectivity and ample charging stations throughout the venue.

  • Our team of technology experts is available on-site to assist with any technical issues or inquiries you may have.

Multilingual Support

Bridging Language Barriers

We provide comprehensive translation and interpretation

services to ensure effective communication and engagement.


  • Translators and Interpreters

  • Language Support Technology

  • We work with a team of highly qualified and experienced translators and interpreters who are proficient in a wide range of languages and specialized in climate change terminology.

  • We leverage advanced language support technologies to enhance the accuracy and efficiency of our services.

Gastronomic Delights

A Culinary Journey to Savour

Our gastronomic offerings encompass a wide range of culinary options that cater to every taste and dietary preference. We enhance the experience and provide a platform for attendees to connect and recharge.


  • Diverse Culinary Offerings

  • Dietary-Friendly Options

  • Sustainable Practices

  • Exceptional Service

  • We provide a wide variety of cuisines, from local delicacies to international favourites, ensuring a delightful gastronomic experience for all attendees.

  • We cater to various dietary needs, including vegetarian, vegan, gluten-free, and allergy-sensitive options, ensuring everyone can enjoy delicious and satisfying meals.

  • We prioritize sustainable sourcing and food waste reduction measures, aligning our culinary services with sustainability goals.

  • Our experienced catering team provides professional and attentive service, ensuring a memorable dining experience for all guests.

Cultural Immersion

Unveiling Baku's Cultural Tapestry

We offer curated cultural tours and experiences that will allow you to delve into the rich heritage and vibrant culture of Baku for a deeper appreciation for Azerbaijan and its people.


  • Expert-Guided Tours

  • Cultural Activities

  • Hidden Gems Exploration

  • Embark on immersive tours led by knowledgeable local guides who provide insights into the city's history, traditions, and landmarks.

  • Engage in hands-on workshops, cooking classes, and artistic demonstrations that offer a deeper understanding of local customs and traditions.

  • Discover off-the-beaten-path attractions and local favourites that provide a unique perspective on the city's cultural identity.

Inclusive Access Services

Promoting Accessibility and Inclusivity

We are dedicated to creating an inclusive and accessible experience for of our clients, fostering a welcoming and equitable environment for everyone.


  • Venue Accessibility

  • Accessible Transportation

  • Specialized Assistance

  • We ensure that all venues and event spaces are fully accessible, with features such as ramps, elevators, accessible restrooms, and designated seating areas .

  • We provide accessible transportation options, including shuttle services and designated parking areas.

  • We offer personalized assistance services, such as sign language interpretation, mobility assistance, and assistive listening devices.

Health and Medical Assistance

Prioritizing Your Well-being

We prioritize your health and

safety by providing

comprehensive medical

assistance and support.

You can have peace of mind knowing that we are equipped.


  • On-site Medical Services

  • Hospital Partnerships

  • Network of Specialized Doctors

  • Air Ambulance Services

  • Accessibility Support

  • Our qualified medical personnel and first-aid responders will be readily available to address any medical emergencies or health concerns.

  • We have agreements with leading hospitals in Baku, facilitating priority access and streamlined admission processes for our clients.

  • We maintain a network of specialized doctors across various medical disciplines.

  • In case of critical medical emergencies, we organise the air ambulance services to provide rapid medical evacuation and transportation.

  • We cater to the needs of individuals with disabilities or special medical requirements.

Safety and Security Services

A Secure Environment

We prioritize the safety and security of you by implementing comprehensive

security measures and protocols.


  • Risk Assessment and Planning

  • Access Control and Surveillance

  • Emergency Preparedness and Response

  • Collaboration with Local Authorities

  • We conduct thorough risk assessments to identify potential threats and vulnerabilities, developing customized security plans.

  • We implement stringent access control measures and utilize advanced surveillance technologies to monitor activity and prevent unauthorized access.

  • We have robust emergency response plans in place to address potential incidents, including natural disasters, medical emergencies, and security threats.

  • We work closely with local law enforcement and emergency services.


At the heart of our offerings is a commitment to ensuring that COP29 is not just a forum for dialogue but a catalyst for action and inspiration. Our bespoke assistance services are designed to enhance every aspect of your experience, making it not only productive but profoundly memorable.

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